Posted by: brittanyborseth | June 22, 2011

Jump on the Amtrak!

Amtrak has launched the “Ask Our Expert” program utilizing YouTube to answer passengers questions submitted through social media outlets. The YouTube channel, Facebook and Twitter allows passengers to submit questions and get answers directly from Amtrak. Passengers are able to share their experiences, get information and travel tips. “The YouTube channel provides us another way to visually communicate and engage with our customers and reach new audiences,” said Darlene Abubakar, director of national advertising at Amtrak. These social media outlets connect Amtrak to customers and offer promotions and contests through visual communication. Customers want answers at their fingertips with reviews from passengers who have used Amtrak. Amtrak is acknowledging their customers feedback–giving support and loyalty to passengers. Check it out!

Have you used Amtrak or their social media outlets?


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